Refund policy

At Marticovex (operated by Jaxon Threads Inc) we want you to be fully satisfied. If you are not, we offer a straightforward 30-day return policy.

30-DAY RETURN POLICY
You may request a return or refund within 30 days of delivery.
- Unopened products (seal intact): full refund of the product price. Original shipping is non-refundable.
- Opened products: 50% refund of the product price, or a one-time exchange of equal value.

HOW TO REQUEST A RETURN
1. Email contact@marticovex.com or call +1 (719) 220-7719 within 30 days of delivery with your order number and reason.
2. We reply within 1 business day with a Return Authorization and return address.
3. Ship the product back. Return shipping is paid by the customer unless the product arrived damaged or incorrect.

REFUND PROCESSING
Refunds go to the original payment method within 5–7 business days after we receive and inspect the item.

DAMAGED OR INCORRECT ORDERS
Contact us within 7 days of delivery with photos and we will replace it or refund in full at no cost.

CANCELLATIONS
Orders can be cancelled for a full refund before they ship.

Jaxon Threads Inc · 12631 Biscayne Ct, Naples, FL 34105 · contact@marticovex.com · +1 (719) 220-7719
Last updated: October 2026