Shipping policy

ORDER PROCESSING
Orders are processed and dispatched within 1 to 3 business days (Mon–Fri, excluding U.S. holidays).

SHIPPING TIMES (UNITED STATES)
- Standard Tracked Shipping: 7 to 14 business days.
- Priority Insured Shipping: 5 to 10 business days.
Delivery times are estimates and may vary during peak seasons or carrier delays.

SHIPPING RATES
- Free Standard Shipping on orders over $50.00.
- Standard Flat Rate: $4.99 for orders under $50.00.

ORDER TRACKING
You will receive an email with your tracking number once your package ships. Tracking updates within 24–48 hours.

ADDRESS ACCURACY
Check your address carefully at checkout. If you notice an error, email contact@marticovex.com immediately.

LOST OR STOLEN PACKAGES
If tracking shows delivered but you have not received it, check with neighbors and your carrier, then contact us and we will open an investigation and work with you on a resolution.

Marticovex – operated by Jaxon Threads Inc · 12631 Biscayne Ct, Naples, FL 34105 · contact@marticovex.com · +1 (719) 220-7719 · Mon–Fri 9 AM–6 PM EST